Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match. Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures. You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.
Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network. HSBC has the institutional strength, capacity and commitment to support our Canadian client’s requirements here and around the world. Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.
About Retail Banking & Wealth Management
Retail Banking and Wealth Management serves millions of customers worldwide through our branch network, call centres, and digital and mobile banking. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division.
A day in the life of a Branch Manager include the following:
Motivate, coach and provide guidance to team members through regular and meaningful performance development.
Creates and implements a departmental plan that supports the Retail Banking Wealth Management strategy; monitors and reports on achievement of targets and revises strategies as needed; takes responsibility for the attainment of desired KPI results, and implements improvements based on feedback.
Anticipate and identify organizational change initiatives required to support the business strategy.
Uses business and industry acumen to forecast and address future needs and challenges; develops and aligns business strategies to address these needs and challenges.
Ensures compliance, operational and system controls in accordance with HSBC regulatory standards and government regulations.
Leads a customer centric culture that aligns with corporate strategy.
Uses customer insight to continuously enhance customer experience, increasing loyalty, advocacy and retention.
Develops and maintains and active community profile.
Ensure branch or work area is maintained in accordance with HSBC standards.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Fosters a culture of compliance and optimizing relations with regulators. Ensure all employees are aware of and effectively identify and manage applicable money laundering, terrorist financing, sanctions and reputational risks.
Actively involved in the recruitment and development of team.
Knowledge & Experience / Qualifications
The key success to this role is someone who thrives working in highly complex environment and has the industry expertise, business acumen, and strong people leadership experience to deliver.
The minimum requirements for this role is as follows:
University / College degree or combination of equivalent education and experience in banking or related industry.
10 – 12 years of related and / or cross functional experience in industry with a minimum of 6 years of experience leading and managing others.
Mutual Fund Registration. Requires completion of: Investment Funds in Canada Course; Canadian Investment Funds Course; and / or Canadian Securities Course.
Demonstrated ability to take responsibility for financial results for a relatively complex functional area.
Proven ability to build and manage a team of high performing professionals.
Experience executing the growth strategy of a functional area or branch.
Diplomatic problem solving skills to resolve issues within a functional area, and / or across functional areas.
In-depth knowledge of regulations impacting personal financial services activities.
Experience managing the performance of direct reports through a performance management process as well as experience in having performance discussions and / or coaching.
Experience managing business process (es) within a functional area or branch.
Experience executing a change process, new systems and expansion. Demonstrated experience communicating the vision for a functional area or small branch that inspires and aligns team.
Sound knowledge of digital / online banking and sponsoring digital engagement for customers.
In 2017, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine for the seventh consecutive year.
Here are some of the reasons why:
Career Development: Within current role, as well as Canadian and international opportunities
Company Reputation: Offering prestige, strength, and longevity
Business Growth: Underpinned by our drive, and the highest banking standards
International Connectivity: Opportunities build global relationships and professional networks
A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make
Learn more about HSBC
HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the leading international bank in the country. We help companies and individuals across Canada to do business and manage their finances internationally through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management. HSBC Group – one of the world’s largest banking and financial services with assets of US$2,492bn at 30 June 2017. Linked by advanced technology, HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.
Job Field : Retail / Branch Banking
Primary Location : North America-Canada-Quebec-Montreal
Other Locations : North America-Canada-British Columbia-Vancouver, North America-Canada-Manitoba-Winnipeg, North America-Canada-Ontario-Markham, North America-Canada-Alberta-Edmonton, North America-Canada-Ontario-London, North America-Canada-Saskatchewan-Regina, North America-Canada-Alberta-Calgary, North America-Canada-Ontario-Toronto
Schedule : Full-time Shift : Day Job
Type of Vacancy : Country Vacancy
Job Posting : Apr 27, 2018, 5:36:03 PM Unposting Date : May 31, 2018, 11:59:00 PM
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