The primary function of the Client Support Specialist is to support the Client Benefit Analyst team and the Account Management team. The Client Support Specialist will handle daily tasks required to meet our service level agreements. The Client Services team provides support to customers on Pharmacy, Dental and Health plans coverage. The Client Support Specialist will work closely with Client Benefit Analyst team in a supporting role.
Prepare billing to customers and handle inquiries from finance
Prepare standard scheduled reports and Ad-hoc report requests for customers to meet reporting needs of the customer
Act as the liaison between the customer and other Express Scripts Canada departments which include; Drug Plan Management, DIN Database, Provider Audit, Information Systems, Claims Processing, Finance and Provider Call Centre
Work closely alongside these internal operational representatives to identify and resolve customer needs
Handle communications to the customer which includes; performance statistics, release information and Information Systems improvements, and other Express Scripts Canada updates
Ensure process documentation & contact information is up to date
Handle basic inquiries/updates using ESC Web
Other duties as assigned
Excellent Customer Service capabilities
University Degree, College Diploma or equivalent experience
Prior experience in the field of Group Insurance, Pharmacy, Dental or Health Benefits Plans would be considered an asset
Able to work effectively with both internal/external customers
Must possess attention to detail, and demonstrate responsiveness and a sense of urgency
Must have excellent multi-tasking, time management, and organizational skills and be able to work in a fast-paced environment
Excellent verbal and written communication skills
Proficient with computer applications (MS Office including excel)
Ability to work individually and in a team setting
Bilingualism (French & English) is an asset
Must adhere to the Express Scripts Core Values
About Express Scripts Canada
Express Scripts Canada, a registered business name of ESI Canada, an Ontario partnership indirectly controlled by Express Scripts, Inc. (Nasdaq: ESRX), is one of Canada’s leading providers of health benefits management services. From its corporate headquarters in Mississauga, Ontario, just outside Toronto, Express Scripts Canada provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector, including health-claims adjudication and processing services, Home Delivery Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate the best possible health outcomes at the lowest possible cost.
It will be a condition of employment that the successful candidate receives the Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation in order to receive Clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
Thank you for your interest in this position however, only qualified candidates will be contacted for an interview. No telephone calls please.