The Client Relationship Manager in Customer Services is responsible for supporting the Account Management team with daily account activity and operational needs to ensure relationships with customers are effectively maintained. The primary focus for the position is executing client-specific operational deliverables, monitoring service trends, providing proactive service-related consultation, and owning issue resolution. The Client Relationship Manager is the day-to-day client contact for the client and is accountable for all operational deliverables as assigned.
Le gestionnaire des relations avec la clientèle travaille au sein du Service à la clientèle. Il appuie les activités quotidiennes et les besoins opérationnels de l’équipe de gestion de comptes afin d’assurer une bonne gestion des relations avec la clientèle. Le titulaire de ce poste doit tout d’abord s’assurer de la bonne exécution des produits livrables aux clients. Il doit également effectuer un suivi des tendances en matière de service, offrir des conseils axés sur un service proactif et s’assurer de la résolution des problèmes. Le gestionnaire des relations avec la clientèle est la personne-ressource à laquelle les clients peuvent s’adresser. Il est tenu responsable de tous les livrables qui lui sont confiés.
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada’s leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.