Contact Centre Services (A0340-194484/A)
Tender Notice – Notice of Proposed Procurement (NPP)
Dates
Publication date
2020/09/02
Amendment date
None
Date closing
2020/09/30 14:00 Eastern Daylight Time (EDT)
Details
GSIN
T000K: Telephone Services / Contact Centre Services
Region of delivery
Alberta
British Columbia
Manitoba
National Capital Region
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon
End user entity
Aboriginal Affairs & Northern Development Canada
Procurement entity
Public Works and Government Services Canada
Tendering procedure
The bidder must supply Canadian goods and/or services
Competitive procurement strategy
Best Overall Proposal
Trade agreement
Set-Aside Program for Aboriginal Business (SPAB)
Reference number
PW-$$CY-007-79046
Solicitation number
A0340-194484/A
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Description
Trade Agreement: Set-Aside Program for Aboriginal Business (SPAB)
Tendering Procedures: The bidder must supply Canadian goods and/or services
Competitive Procurement Strategy: Best Overall Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements:
Contact Centre Services
Public Service and Procurement Canada (PSPC), on behalf of Indigenous and Northern Affairs Canada, Crown Indigenous Relations and Northern Affairs Canada (INAC/CIRNA) has a requirement for the provision of toll-free 24-hour Crisis Line Services for the Indigenous population. The period of contract is two (2) years with two one-year option periods.
There are security requirements associated with this requirement. For additional information, consult Part 6 – Security, Financial and Other Requirements, and Part 7 – Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, Bidders should refer to the Contract Security Program of Public Works and Government Services Canada (http://www.tpsgc-pwgsc.gc.ca/esc-src/introduction-eng.html) website.
The requirement is limited to Canadian goods and/or services.
This procurement is set aside under the federal government Procurement Strategy for Aboriginal Business. For more information on Aboriginal business requirements of the Set-aside Program for Aboriginal Business, refer to Annex 9.4 of the Supply Manual.
Delivery Date: Above-mentioned
The Crown retains the right to negotiate with suppliers on any procurement.
Documents may be submitted in either official language of Canada.
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Contact information
Contact name
Westall, Susan
Contact email
[email protected]
Contact phone
(819) 664-7846 ( )
Contact address
360 Albert St./ 360, rue Albert
12th Floor / 12ième étage
Ottawa
Ontario
K1A 0S5
Find more here.


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